Author: mike

@HAPetRescuer Your specialist called while I was in a meeting and I couldn’t answer. I don’t want to get stuck on another long hold and leave a message that won’t be returned. Can they contact me again?

— Mike Jones (@mkdjns)
May 19, 2022

via Twitter

Your specialist called while I was in a meeting and I couldn’t answer. I don’t want to get stuck on another long hold and leave a message that won’t be returned. Can they contact me again?

— Mike Jones (@mkdjns)
May 19, 2022

via Twitter

@HAPetRescuer And that’s another clear indicator of a problem. I complain that your customer service doesn’t respond to emails, answer phone calls or return voicemails and you tell me to contact support using those very means.

— Mike Jones (@mkdjns)
May 19, 2022

via Twitter

@HAPetRescuer I’ve done both of those things and, after WEEKS have gotten no response.

— Mike Jones (@mkdjns)
May 19, 2022

via Twitter

@HAPetRescuer Why is your customer service line never answered? Why are voicemails and emails left unanswered? Why was I charged (after deleting my payment information) but membership was not renewed?

— Mike Jones (@mkdjns)
May 19, 2022

via Twitter